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| Policies, Terms and Conditions |
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ONLINE ORDERS
Online orders can be placed using our secure online shopping cart system. We accept Mastercard, Visa, and Discover. Credit cards are automatically charged when ordering on this website. Please note that the shipping lead times are listed on each product information page. If an item is backordered and will not be available within the posted lead time, we will contact you to find out if you want to cancel the backordered item(s). If you decide to cancel rather than wait for the backorder, we will refund any amount due for that item. Many of our handcrafted items are created after an order is placed and cannot be cancelled once they are in production.
MAIL ORDERS
We also accept checks and money orders. Payment can be sent to:
Webfactory Online Stores
70 Colman Street
New London, CT 06320
SALES TAXES
Sales tax only applies to customers purchasing within the state of Connecticut.
SHIPPING AND DELIVERIES
Shipping time for most items is 8 to 10 business days. Some items may take up to 3 to 4 weeks or more for delivery. Please see product information page for estimated shipping time.
Some of the products we sell may be shipped directly from our distributors. If you order more than one item you may receive your order in separate deliveries.
ORDER STATUS
Most orders are shipped from the manufacturer and we can not give you status until it has been 10 business days. For order status please contact us via e-mail (see “Contact Us” link) if it has been more than 10 business days.
REFUND POLICY
RETURNS MAY BE SUBJECT TO A RESTOCKING FEE IF ITEM IS SHIPPED DIRECT FROM OUR SUPPLIER. Returns require a return authorization number from Webfactory. Please email sales@lightsinthenorthernsky.com for your return authorization number and return address for your package. Return authorization numbers and instructions are only provided via email or mail. Any shipping costs associated with a return will be refunded at the discretion of Webfactory. Packages returned without an authorization number will not be accepted and will be returned to the shipper. Webfactory must be notified within 5 business days for any damaged or defective merchandise received. Return authorization for damaged or defective merchandise after 5 business days will be at the discretion of Webfactory. Returns for other than defective/damaged items will be at the discrection of Webfactory and may require a restocking charge.
PRIVACY POLICY
To order products from Lights in the Northern Sky, you must create an account. To create an account, you must provide your name, address, email address and telephone number. This information is used as the default address for shipping and is also the default billing address used for processing your credit card. During the checkout process you may optionally enter a different shipping address and/or a different billing address.
The shipping address is supplied to shipping companies as well as companies who are providing the products you have ordered if we do not stock the items ordered. We do not take responsibility for the data security provided by suppliers and shippers (shipping name, shipping address, shipping phone number) used to fulfill and process your order.
The billing address is encrypted using SSL and securely submitted to Linkpoint credit card processing gateway when paying by credit card. The credit card number, the credit card expiration date and the credit card CVV number are never saved in our database or files and are sent securely to the credit card gateway for processing.
When placing an order on Lights in the Northern Sky, we collect and store the ip address of the computer being used to place the order. We do this in an attempt to help prevent fraudulent transactions.
Accessing, Reviewing and Changing Your Personal Information
All information that you provide, with the exception of the ip address collected and the credit card information which we do not save, can be edited or deleted by logging in to your account and editing your account information. Due to the risks associated with identifying customers over the telephone or via email we are not able to edit your information for you.
Changes to personal information will not be reflected on orders already placed. Orders already placed will retain the original shipping and billing address entered at the time of order.
Use and Distribution of Collected Information
We will not sell or rent the information we collect from you to anyone, nor will we provide this information for any purpose to anyone other than what is required to process your order.
Login Information
We will never give out login information over the phone or via email other than from the automated password recovery feature of the website. Passwords can be recovered on the login page and will be sent to the email address on file for the account only.
Cookies
We use cookies on certain pages of the website to help maintain your signed in status while you are shopping and promote trust and safety. A few important things you should know about cookies are that:
• We use cookies to help maintain your signed in status.
• Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session.
• You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the shopping cart.
Links to Other Websites
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
If you feel that we are not abiding by this privacy policy, you should contact us immediately the email form on our contact page.
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| USA Owned/Operated |
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